Press Release

Cottage Hospital Celebrates Patient Access Week

The Face of the Patient Experience April 2 – 8, 2017

Patient-Access-Staff

Left to right: Luana Wilson-Reynolds-Supervisor, Wanda Kosakowski-Registrar, Megan Ales-Registrar, Deb Piper-Registrar, Jen White Director, Linda Harris-Registrar, Patty Degoosh-Registrar, Amy George-Registrar. Missing from picture: Brenda Dodge, Lorie Aldrich, Bernadette Smith, Lindsy Locke, Jordan Place, Cynthia Lang, Sheila Hatley, and Lauren Kiessling. Absent –Missy Lund.

Patient Access Week acknowledges the unique contribution Patient Access Registrar has on the patient experience.  Patient Access Registrar’s are the first person patients and visitors encounter at Cottage Hospital.  These dedicated staff members fill the roles of receptionists, registration, insurance verification, authorizations, financial counseling, and scheduling within the organization.

The Patient Access Week is sponsored by the National Association of Healthcare Access Management (NAHAM). NAHAM promotes best practices, standards, and subject matter expertise to influence and promote high quality delivery of Patient Access Services.  NAHAM accomplishes its mission through networking, education, and certification opportunities.

In 2015, NAHAM launched Access Keys.  These key performance indicators allow NAHAM members to implement, track, and benchmark service delivery.  In 2016, NAHAM will launch further benchmarking keys specifically related to Patient Experience.

During Patient Access Week, the Patient Access Department at Cottage Hospital has planned the following activities to recognize and celebrate the Patient Access Associates who daily serve our patients, visitors, providers, staff members, and the community. Please be sure to stop by and join us in the fun, we will have some great prizes!

  • Monday (4/3/16) Theme: Athletic Day and Activities: How many bubble gums in a dish
  • Tuesday (4/4/16) Theme: Carnival Day and Activities: Hershey’s Kisses guessing game
  • Wednesday (4/5/16) Theme: Beach Hawaiian Day and Activities: Customer Appreciation
  • Thursday (4/6/16) Theme: Mardi Gras Day and Activities: What is your Mardi Gras Name?
  • Friday (4/7/16) Theme: Patient Access Goes Hollywood and Activities: Raffle drawings

In keeping pace with the rapid changes in health care, the roles and responsibilities of Patient Access Registrar’s in health care organizations has grown. Since its inception in 1982, Patient Access Week acknowledges the expanding role of this group of dedicated professionals.  On behalf of the NAHAM Board of Directors, we offer our congratulations to the Patient Access Team at Cottage Hospital and their contributions to the health of the community in which they serve.