The Face of the Patient Experience April 2 – 8, 2017
Left to right: Luana Wilson-Reynolds-Supervisor, Wanda Kosakowski-Registrar, Megan Ales-Registrar, Deb Piper-Registrar, Jen White Director, Linda Harris-Registrar, Patty Degoosh-Registrar, Amy George-Registrar. Missing from picture: Brenda Dodge, Lorie Aldrich, Bernadette Smith, Lindsy Locke, Jordan Place, Cynthia Lang, Sheila Hatley, and Lauren Kiessling. Absent –Missy Lund.
Patient Access Week acknowledges the unique contribution Patient Access Registrar has on the patient experience. Patient Access Registrar’s are the first person patients and visitors encounter at Cottage Hospital. These dedicated staff members fill the roles of receptionists, registration, insurance verification, authorizations, financial counseling, and scheduling within the organization.
The Patient Access Week is sponsored by the National Association of Healthcare Access Management (NAHAM). NAHAM promotes best practices, standards, and subject matter expertise to influence and promote high quality delivery of Patient Access Services. NAHAM accomplishes its mission through networking, education, and certification opportunities.
Maria Ryan, PhD, MSN, CEO of Cottage Hospital, has been named a 2017 Outstanding Woman in Business by NH Business Review.
In the NH Business Review article about Ryan, writer Liisa Rajala traces Dr. Ryan’s career path, which started when as then 16-year-old, Ryan worked as a certified nursing assistant, to serving as chief nursing officer at a large hospital, to becoming Cottage Hospital’s CEO in 2010. She closed the hospital’s birthing center in 2014, and in fall 2016 opened the Ray of Hope Geriatric Behavioral Health unit in response to the growth in the aging population—the only age group on the increase—in New Hampshire.
Cottage Hospital Auxiliary members rang in the start of the Christmas season with the lighting of its Memory Tree on the evening of December 6th. The tree lighting was made all the more festive by the season’s first major snowfall. The Auxiliary’s annual memory tree program enables its members, hospital staff and community to recognize the memory of loved ones with a donation to have a named ornament placed on the memory tree.
This year’s annual memory tree program was lead by Auxiliary Co-President Brenda Long as 28 members and friends gathered for a prayer reading by Auxiliary member Chris Roberts and a blessing of the memory tree by Pastor George Hemway of Trinity Church of the Nazarene, Woodsville, who also offered a prayer and inspirational words to honor the memory of those remembered and those not remembered. Auxiliary member Laraine King had the honor of lighting the memory tree and Auxiliary member Lori Thompson read the names of all of the loved ones whose memories were recognized this year.
Cottage Hospital’s CEO Maria Ryan, PhD, APRN, was quoted in a recent article, “Thriving as a small or mid-size hospital: 6 CEOs weigh in,” which appeared in Becker’s Hospital Review. Read the article.
Leadership and Hospital Receive National & Local Recognition
In the first three months of 2016, Cottage Hospital received national recognition for its leadership and one of its outreach programs.
The hospital’s CEO, Maria Ryan, PhD, APRN, was recognized for the third year in a row by Becker’s Hospital Review as one of the top 50 rural hospital CEOs to know in the U.S. in 2015. In making the announcement, Becker’s stated, “These 50 presidents, CEOs and administrators are dedicated to advancing healthcare in their communities and are tackling the challenges of providing healthcare in rural or small towns with vigor. For this list, ‘rural’ was defined as being located outside of a major metropolitan area or healthcare hub. Leaders were selected for inclusion through an editorial process where a number of factors were considered, including awards received; local, regional and national leadership positions held; and their organizations’ recent performance.”
This April marks the 13th annual National Donate Life Month, a celebration commemorating those who have given the gift of life through organ and tissue donation. For those whose lives have been saved or healed by a transplant, National Donate Life Month provides a chance to share their story to encourage more people to register as donors.
The Face of the Patient Experience April 3 – 9, 2016
Patient Access Week acknowledges the unique contribution a Patient Access Registrar has on the patient experience. Patient Access Registrars are the first person patients and visitors encounter at Cottage Hospital. These dedicated staff members fill the roles of receptionists, registration, insurance verification, financial counseling, and scheduling within the organization.
The Medical Staff, Board of Trustees, Volunteers and Auxiliary of Cottage Hospital recently joined the Hospital staff for an evening of celebration at the Mountain View Grand Resort in Whitefield, NH. The annual event is opportunity to recognize the years of service of employees and pay tribute to the quality and dedicated work of the staff through the year.
This year’s awards banquet featured the special recognition of long time employee and provider Dr. Gerry Lyons. Lyons, has committed his medical career to caring for the patients in the Upper Connecticut River Valley, with over a thirty-year tenure in the areas of Primary Care, Emergency Medicine and Gastroenterology.
Dr. Rowe Health Center Comes to Life
Cottage Hospital Leadership, project architect, Roger Dignard and Trumbull Nelson Leadership at the groundbreaking.
Cottage Hospital has partnered with Trumbull-Nelson Construction Company from Hanover, NH to bring the Rowe Health Center to the community. The building’s namesake, Dr. Harry Rowe, was a long time physician with over sixty years dedicated to his profession, his patients, and his community. He played an intricate role in recruiting and stabilizing the healthcare needs to the Cottage Hospital service area.
Please join New England Organ Bank in the celebration of National Donate Life Month this April. The month-long celebration showcases various perspectives of those touched by donation and transplantation. Every year since 2002, April has been filled with stories to spread the lifesaving message of donation in order to motivate people to register as organ, eye and tissue donors. You can become a donor by registering at www.DonateLifeNewEngland.org